The products sold on our web site are commonly called liners or young plants and are used in the commercial horticulture industry as starter plants.  Although we show you pictures of beautiful finished plants, we do not sell finished plants. The finished plant pictured represents the cultivar listed so you will know what to expect from a well grown plant. Remember, a picture is worth a thousand words!

Our plants are grown in trays containing various quantities and sizes of plants.  All of our plants are sold in tray quantities so when you purchase a 72 cell pack tray (designated as 72cp) you will receive 72 young plants, a 162cp tray will have 162 plants, etc.  Unless otherwise designated in the product listing we do not sell mixed varieties in a single tray.

Here's a picture of some of the growing trays we use and the relative size of the plants you can expect.

Substitution Policy

Actually we don't have a "substitution policy" because we do not automatically send you something you didn't order.  Unless of course not having a substitution policy is a substitution policy!  We will be happy to make suggestions in the event a product is not available but we will never just send you something without your approval.

Additional Charges...

Life is full of little surprises so in addition to the cost of the plants, here are other charges you can expect. This way we keep the surprises to a minimum...

Sales Tax

Our lucky customers in the sunshine state will be subject to Florida Sales Tax unless you have supplied us with your Florida Annual Resale Certificate for Sales Tax when you register for this site or place an order via email, fax or phone. That's what you get for living in paradise!

Royalties and Labels

In addition to the cost of the plants, some varieties have breeders royalty and require a per plant label or tag charge. Royalty and label charges (if any) are  included in the tray price. These charges are detailed in the Pricing Info tab located below each product.  Royalties help support the activities of the excellent breeders we work with and are passed directly on to them. Think of all the hours breeders spend with a spy glass and paint brush in hand so the least we can do is send them a few dollars for a new spy glass and paint brush. 

Shipping Charges

If you are purchasing on-line, shipping or freight charges will be calculated for you at checkout based on the number of trays you purchase and your location.  The freight charges you pay are those that FedEx or UPS charges us plus $2.10 per tray boxing charge (See Shipping & Delivery Times).  We do not add anything to the carriers charges. All shipments via FedEx and UPS are automatically insured for the value of the plants in the event the shipment is lost.  Keep in mind that most carriers do not insure perishable items.  Generally, this insurance only covers your loss if the package(s) are lost.  Florida customers purchasing a minimum of 10 trays per shipment may be eligible for truck delivery (please inquire). Please see our Claims policy on our Terms & Conditions page.

Miscellaneous Documentation

Depending on the products you order and/or your location, additional documentation may be required to comply with government regulations. The most common are Phytosanitary Certificates and CITES Certificates.  As an example, live plant shipments to Arizona require a State Phytosanitary Certificate which is an additional charge of $61.00. We will contact you in the event your shipment requires special documentation and let you know what documents are required and the costs involved. 

Growing Information

We realize that your success is our success so we keep updated growing recommendations on many of our products on our web site under the Cultural Notes heading; but our support does not stop there.  Our in-house growers and technical people are some of the best in the industry and are ready to help you grow our plants successfully.  Heck, they may even help you grow someone else's plants if you ask nicely! Give us a call at 800-762-0022 or email us at info@oglesbytc.com.  If you are having specific problems an email with pictures and background information will always be helpful to diagnose problems.