For our International Customers

Due to the complex nature of shipping live plants around the world, we regret that we cannot process international orders online. This restriction also applies to our friends in Guam, Hawaii, Puerto Rico and the Virgin Islands.  Please contact us via email, fax or phone and we will be happy to work with you the "old fashion way".

Thank you for your interest in Oglesby's products.  For over 30 years we have enjoyed working with international growers where ever they may be.  Over the years we have gained extensive experience in shipping live plants around the globe and we apply that experience to every order, especially your order.  The following information is provided to help you understand the procedures necessary to purchase product from our laboratory and/or greenhouse. These procedures have proven very successful in servicing growers world-wide.

It is a firm policy of Oglesby Plants International not to make an international shipments without advanced payment, unless a customer has received product(s) on regular standing order and has been granted credit under the terms and conditions of Oglesby's standard credit application. All companies doing business with Oglesby under credit terms must have a signed credit application on file and account activity no less than every 120 days.

All inquiries (e-mail, faxes, letters, calls) for stage II, III or Young Plant products will be answered promptly and as accurately as possible. Please understand that pending plant variety, stage and quantity requested, payment (including freight expenses) will be required prior to order processing — 45 to 60 days before shipment. Usually it is a good idea, if not required, to mail or fax an import permit well ahead of designated shipping time.

IMPORTANT: If an import permit is required for your country, it must be submitted to us in english or be accompanied by a official english translation. If a third party provides the translation, it must be of the entire permit and certified/notarized via some public authorized Agent, i.e., Notary Public. 

Due to varied laboratory cut cycles, changing availabilities and unexpected production adjustments, your inquiry can best be answered if the following information is provided:

• Your companies name, billing and shipping address, voice and fax phone numbers and e-mail address if available. Please specify a main and alternate contact person.
• Clearly state variety, quantity and stage of material desired. Minimum order quantities vary depending on plant variety: 900 to 1,200 for stage II or stage III microcuttings and two (2)  trays for our greenhouse grown young plants (stage IV).  Less than minimum quantity orders are subject to a 15% surcharge. Due to the possibility of air-borne contamination occurring during transit, we discourage stage III orders and accept no responsibility for quarantine rejection on arrival.
  
• Please specify your nearest port of entry. We will have all shipping arrangements made by our freight forwarder unless you specify another agent. We highly recommend our agent since they are very familiar with the necessary requirements for expediting plants. However, if you have a relationship with other agents, please specify. We will make every effort to send your entire order in one shipment to minimize freight expenses but due to the nature of our products, multiple shipments may be necessary. You will be notified in advance if two or more shipments are needed to fill your order.

Unless credit has been established, each order will be represented by an order acknowledgement – which reflects your order request and provides a required non-refundable 25% deposit and deposit due date. Upon receipt of deposit your order will be confirmed with a proforma invoice which will reflect shipping month, payment due date and exact directions for payment (wire transfer, credit card, or check drawn on USA bank). Product availability is held and orders are confirmed provided payment is received by indicated payment performance date. Careful attention should be given to wire transfer directions as any deviations often create unnecessary delays. In many cases, seven (7) working days are needed to complete most currency transfers.

Please review our Terms and Conditions for additional information.

We look forward to working with you.