FAQ's (Frequently asked questions)
Frequently asked questions...
How do I purchase your plants online?
It's easy and safe too... First register with our web store. You know the drill; name address, etc., etc. Then it's an easy 4 step process; Look, Drool, Click and Buy. You're done and we do all the rest. Your order will be acknowledged immediately via email and later we will notify you when your plants have shipped including tracking number(s). All credit card transactions are done thru PayPal so you can be sure your credit information is safe and sound. For your peace of mind (and ours), we do not store any of your credit card information.
At this time, online purchasing is only available for growers in the continental United States.
I already have an customer account with you. Do I still need to register?
Yes. Our business system is not completely integrated with our web site so at this time registration is necessary for anyone wishing to purchase plants online. Registration is only necessary to purchase online and to receive our emails. You can access all of the information without registering.
The plants I want are not (never) available. What can I do?
It's frustrating and we sure don't like to say "no" but it's difficult to anticipate demand especially for our new introductions or seasonal products. If you can anticipate your plant needs ahead of time, we will gladly take your order(s) for a future delivery. In fact, for some HOT products pre-booking is the only way to purchase them until they become umm... less hot! Just call or email us with your future plant requirements. We will respond to your request quickly.
What exactly am I buying?
Oglesby Plants International sells young plants or starter plants grown and shipped in trays containing various number of plants (50, 72, 98, 162 or 200 plants). The price listed on our web site is the price for the entire tray not an individual plant. We do not sell finished plants but will be happy to refer you to one of our great finished plant growers. Click here for more details.
What is your substitution policy?
That's easy, we don't have a substitution policy which means we will never just send you something you don't want because what you do want is not available. Unless of course not having a substitution policy is a substiution policy! It's confusing isn't it.
How long will it take to receive my order?
We know you're anxious to get your plants ASAP so we will make every effort to ship your order quickly and efficiently. Delivery times to your door will depend on what day you place your order, your location, the delivery method you choose at checkout and last but not least, the weather. Click here for more details.
Why can't you ship some plants to my state?
Due to breeder licensing restrictions and/or government regulations some plants cannot be shipped to all states. We apologize for the inconvenience.
Can I order plants for future delivery or setup a standing order?
You bet! In fact our company was built on pre-booked orders and it's a great way (and sometimes the only way) to guarantee you will receive some of our more popular varieties. Just give us a call or email and we will be happy to work with you on setting up a future delivery and/or standing orders.
I live outside of the United States. How can I order plants?
Due to the complex nature of international plant shipments our online sales are restricted to growers in the contiguous United States. But we can and do ship our plants almost anywhere. Just call or email us and we will be happy to work with you. Click here for more details on International Shipments.
Where do I find information on how to grow the plants I just ordered?
We want you to be successful with our plants so we work hard to keep updated cultural information on our web site (Click here). If you don't find what you are looking for or have questions please call our Customer Service people at 1-800-762-0022. If they can't give you an immediate answer they will find someone who can.
Can I buy less than a tray quantity or do you sell mixed trays with more than one plant variety?
Sorry, we only sell our plants in tray quantities and we do not sell mixed trays unless specifically noted on our web site (which is pretty rare since the boss doesn't like the mixed trays idea!).
I'm interested in growing my own young plants. Do you offer growers Stage II or Stage III plants directly from your laboratory?
Yes, we do offer our international customers direct from laboratory Stage II and/or Stage III plants to help reduce freight costs and quarentine requirements. We also offer laboratory products to both domestic and international growers needing custom propagation work done on proprietary plant varieties.